Shipping Policy

At Sneakerchr, we are committed to providing a smooth and reliable shipping experience worldwide. Every order is carefully prepared, securely packaged, and shipped through trusted courier partners to ensure your items arrive safely and efficiently.

By placing an order with Sneakerchr, you agree to the terms outlined in this Shipping Policy, along with our Terms of Service and Return Policy.

For any shipping-related assistance, please contact our support team at info@sneakerchr.com

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully verified.

Please note:

Orders are not processed on weekends or public holidays.
During launches, promotions, or high-demand periods, processing times may be slightly extended.
Once an order has entered fulfillment, changes or cancellations may no longer be possible.

After dispatch, customers will automatically receive a shipping confirmation email with tracking information.

Tracking updates may require 24–72 hours before becoming visible within the courier system.

Estimated Delivery Timeframes

Delivery estimates begin once the order has been shipped.

Estimated Shipping Times

United Kingdom: 2–5 business days
Europe: 4–8 business days
United States & Canada: 5–10 business days
Australia & New Zealand: 6–12 business days
Middle East: 7–12 business days
International destinations: 7–15 business days

Please understand that delivery times are estimates only and may vary depending on customs processing, local courier operations, weather conditions, seasonal demand, or other external circumstances.

Shipping Costs

We proudly offer complimentary shipping on all UK orders.

International shipping rates are calculated automatically at checkout based on destination and order weight. All shipping charges are clearly displayed before payment is completed.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately after placing your order. While we will do our best to assist, we cannot guarantee modifications once fulfillment has started.

Sneakerchr is not responsible for:

Incorrect or incomplete addresses submitted by customers
Failed deliveries caused by address errors
Packages delivered to the address provided at checkout

Orders returned due to incorrect address information, failed delivery attempts, or unclaimed parcels may incur additional shipping or handling fees.

Pre-Order Products

Products listed as “Pre-Order” require additional preparation time before shipment.

Estimated dispatch for pre-order items is generally 7–10 business days unless otherwise stated on the product page.

If your order includes both ready-to-ship and pre-order items, the shipment may be held until all products become available.

Customs & Import Charges

International customers may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges:

Are determined by your country’s customs office
Are not included in the order total or shipping fee
Must be paid by the customer upon delivery if applicable

Sneakerchr is unable to estimate or control these charges.

If a shipment is refused because customs fees are unpaid, the order may not qualify for a refund.

Courier Partners

We work with established international shipping providers selected based on destination, reliability, and delivery performance.

Once an order has been dispatched, delivery operations are managed by the courier network. Although we are happy to assist customers with shipment support, Sneakerchr does not control courier transit schedules, customs processing, or local delivery procedures.

Tracking Information

All shipped orders include tracking whenever available.

Customers can monitor shipment progress using the tracking number provided via email after dispatch.

In some situations, orders containing multiple items may arrive in separate packages to improve delivery efficiency. No additional shipping fees will be charged for split shipments.

Delivered Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend:

Checking around the delivery location
Contacting household members or neighbors
Verifying with reception desks, parcel lockers, or building management
Contacting the courier directly for proof of delivery

While Sneakerchr will assist where possible, we are not responsible for packages confirmed as delivered by the courier.

Delayed or Lost Shipments

If your package experiences unusual delays or tracking has stopped updating for an extended period, please contact our support team.

We will work with the courier to investigate the shipment and help achieve the fastest possible resolution.

Please note that delays caused by:

Customs clearance
Severe weather
Transportation disruptions
Peak shipping periods
Global logistics events

are outside of our direct control.

Returned & Undeliverable Orders

Packages returned to us due to:

Incorrect addresses
Refused deliveries
Failure to collect the parcel
Multiple unsuccessful delivery attempts

may be classified as undeliverable.

In these situations:

Original shipping costs are non-refundable
Reshipping fees may apply
Refunds may be issued as store credit only

Shipping Restrictions

We currently ship to most international destinations.

However, some regions may be temporarily unavailable due to courier limitations, customs restrictions, or logistical constraints.

If shipping becomes unavailable after your order is placed, our support team will contact you with alternative options.

Force Majeure

Sneakerchr shall not be held liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Extreme weather conditions
Customs inspections
Carrier disruptions
Labor strikes
Government restrictions
Public health emergencies
Transportation interruptions

Contact Information

For all shipping and delivery inquiries, please contact:

Sneakerchr Support Team
Email: info@sneakerchr.com
Support Availability: Monday – Sunday, 24/7

Sneakerchr is dedicated to providing a dependable international shipping experience with transparent communication and customer-focused support.