Return & Refund Policy

At Sneakerchr, we take pride in offering carefully curated fashion collections designed with attention to quality, detail, and presentation. We understand that sometimes a return may be necessary, and we aim to keep the process fair, transparent, and aligned with UK consumer protection standards.

By placing an order with Sneakerchr, you acknowledge and accept the terms outlined in this Return & Refund Policy.

For assistance, please contact: info@sneakerchr.com

Eligibility for Returns

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

Items must be unworn, unused, and in original condition
All tags, labels, and packaging must remain attached
Items must be free from perfume, makeup, stains, washing, damage, or alterations
Proof of purchase may be required

Returns that do not meet these conditions may be declined.

Important Product Information

We make every effort to display our products as accurately as possible through professional photography and detailed presentation.

Please note:

Colours may appear slightly different depending on screen settings and lighting
Fabric texture, drape, stitching, embellishments, and fit may vary slightly between production batches
Measurements may include a normal tolerance of approximately 1–3 cm
The way a garment fits may vary depending on body shape and styling

Minor variations are considered normal manufacturing characteristics and do not qualify as faults.

Order Changes & Cancellations

Due to our fast-moving fulfillment process, orders begin processing shortly after payment confirmation.

Because of this:

Order cancellations cannot be guaranteed once placed
Address or item modifications may only be possible within a short period after checkout

Customers who need assistance should contact our support team immediately after ordering.

60-Day Cooling-Off Period

Under USA distance selling regulations, customers may request a return within 60 days of delivery for eligible items purchased online.

To initiate a return:

Contact our support team within 60 days of receiving the order
Wait for return instructions and authorization
Ship the item back within the instructed timeframe

Returns sent without prior authorization may not be accepted.

Approved non-fault returns are typically refunded as store credit.

Return Shipping Costs

Customers are responsible for return shipping expenses unless the item received is incorrect or verified as faulty.

We strongly recommend using a tracked and insured shipping service, as Sneakerchr cannot be held responsible for returns lost or damaged during transit.

Original shipping fees are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened, worn, or with seals removed:

Swimwear
Bodysuits
Lingerie
Undergarments
Accessories marked as non-returnable

Any item returned in unsuitable condition may be rejected.

Sale & Promotional Orders

Items purchased during promotional campaigns or marked as final sale may qualify only for store credit unless otherwise required by law.

Products discounted by more than 40% may not be eligible for standard refunds.

Faulty or Incorrect Items

If you believe you received a faulty, damaged, or incorrect product, please contact us within 7 days of delivery.

To help us review the issue efficiently, customers may be asked to provide:

Clear photos of the item
Packaging images
A short video showing the issue

Once reviewed and verified, Sneakerchr will provide an appropriate resolution, which may include:

A replacement item
Store credit
A refund where applicable under consumer law

Minor cosmetic or manufacturing variations that do not affect wearability are not considered faults.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or style, please place a new order after your return request has been approved.

Delivery Delays

Shipping timelines are estimates only and may occasionally be affected by:

Courier delays
Customs inspections
Severe weather
Seasonal demand
International logistics disruptions

Delays outside our control do not automatically qualify an order for cancellation or refund.

Delivered but Missing Packages

If tracking information confirms successful delivery but the package cannot be located, customers should:

Check with neighbours or household members
Inspect safe delivery locations
Contact the courier for delivery confirmation
Check parcel lockers or reception areas

Sneakerchr may assist with documentation where possible, but responsibility for final delivery investigations rests with the courier provider.

Refused or Undeliverable Parcels

Orders returned due to:

Incorrect shipping information
Refused delivery
Failure to collect the parcel
Multiple failed delivery attempts

may be subject to handling and restocking fees.

Any approved refund in these situations may be issued as store credit minus applicable costs.

Refund Processing

Once a return is received and inspected, customers will be notified regarding approval status.

If approved:

Store credit is generally issued within 5–10 business days
Refund timelines may vary depending on the payment provider

Sneakerchr reserves the right to refuse returns that do not comply with this policy.

Excessive Returns & Policy Misuse

To protect our business and customers, we reserve the right to limit or refuse service in cases involving:

Repeated excessive returns
Fraudulent claims
Chargeback abuse
Suspicious purchasing activity
Policy manipulation

Additional verification may be requested where necessary.

Policy Changes

Sneakerchr may revise this policy periodically to reflect operational, legal, or service updates.

The policy active at the time of purchase will apply to the relevant order unless otherwise required by law.

Contact Us

For return requests or refund assistance, please contact:

Sneakerchr Customer Support
Email: info@sneakerchr.com
Availability: 24/7

We are committed to providing professional customer support and a fair resolution process for every order.